Man being served in shop

Know the difference between customer service and customer experience?

How do you get from providing good customer service to providing a great customer experience? Why not try walking in your customers’ shoes. Think about their journey and every touch point they experience with your offer. Only if you understand the end to end journey your customer takes, listen to their needs (and their expectations) …

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How many Management Consultants does it take to change a lightbulb?

In the current economic climate, it’s more important than ever for businesses to find ways to stand out, streamline their operations, and rethink their approaches. Yet as many struggle to stay ahead of the competition, or even stay viable, the day-to-day activities are more than enough to grapple with – especially for small businesses where …

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