Insights

The most successful businesses use top quality external expertise to help them to grow. Our North East Business Funding works with hundreds of these experts and they are now sharing their insights and experience on topics that matter to businesses today.

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Four Hidden Benefits of a Coaching Culture

More and more, companies are looking to establish a coaching culture within their organisation. In times of increasing scepticism surrounding traditional performance appraisals, with market-leading companies like Accenture, Adobe and Deloitte having already abandoned them, there is a drive to move towards continuous methods of evaluation and performance tuning, with feedback and support provided on

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Know the difference between customer service and customer experience?

How do you get from providing good customer service to providing a great customer experience? Why not try walking in your customers’ shoes. Think about their journey and every touch point they experience with your offer. Only if you understand the end to end journey your customer takes, listen to their needs (and their expectations)

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