Two people walking and talking about business

Four Hidden Benefits of a Coaching Culture

More and more, companies are looking to establish a coaching culture within their organisation. In times of increasing scepticism surrounding traditional performance appraisals, with market-leading companies like Accenture, Adobe and Deloitte having already abandoned them, there is a drive to move towards continuous methods of evaluation and performance tuning, with feedback and support provided on …

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Man being served in shop

Know the difference between customer service and customer experience?

How do you get from providing good customer service to providing a great customer experience? Why not try walking in your customers’ shoes. Think about their journey and every touch point they experience with your offer. Only if you understand the end to end journey your customer takes, listen to their needs (and their expectations) …

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How many Management Consultants does it take to change a lightbulb?

In the current economic climate, it’s more important than ever for businesses to find ways to stand out, streamline their operations, and rethink their approaches. Yet as many struggle to stay ahead of the competition, or even stay viable, the day-to-day activities are more than enough to grapple with – especially for small businesses where …

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3 Reasons Your Business Needs a Digital Marketing Strategy

With COVID-19 still affecting how the world conducts business in a face-to-face setting, developing your own focussed and effective digital marketing strategy is more important than ever. Not only so that your business is simply able to continue expanding, but also because utilising the various platforms, tools, and techniques gifted to you through the world …

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